five the ACCORD5 company blog

Nov 2 / 11:01am

Trellis Desk 2.0 Preview Screencast

Hello Trellis Desk users,

We know a lot of you are eagerly awaiting Trellis Desk 2.0.  An alpha release is expected within the next 3 weeks.  We apologize for the prolonged development, however things are moving along steady (even if slightly slower than we had hoped).  The wait will be worth it.  In the meantime, check out this preview screencast.

I apologize for the quality.  It's the best Vimeo would do with a free account.  If you want to stream / download the original screencast, you can do so here (you'll need a fast internet connection for streaming, and the resolution / video size is pretty big).

Enjoy!

DJ Tarazona
Project Lead, Trellis Desk

Comments (18)

Oct 13 / 8:20pm

Jealous?

Want to get your hands on a beautiful ACCORD5 business card? Meet me at Mass Innovation Night in Waltham, MA.

Ryan P. Boyle
Customer Service Lead
http://accord5.com


   
Click here to download:
Jealous.zip (252 KB)

Comments (2)

Sep 27 / 8:12pm

September Trellis Desk 2.0 Status

As many of you may have noticed already, ACCORD5 released Trellis Desk v1.0.2 this late afternoon.  So what happened to v2.0?

Development of Trellis Desk 2.0 is coming along smoothly.  While we do not have a public release ready for download at this time, it should be coming up within the next couple weeks.  We originally hoped to have a testing release of 2.0 available in the month of September.  However, v1.0.2 was pushed to the top of our priority list.  Many users were having issues with email piping / POP3, and we didn't want to make our users wait until TD2 for an update.  Therefore, v1.0.2 contains our new email parser that uses PEAR's Mail_mimeDecode package.

Now that v1.0.2 is out the door, we will be focusing our development on TD2.  While we are unable to provide an estimated release date, we ask that you please be patient.  The upgrade will definitely be worth it.

Thanks for your continued support!

DJ Tarazona
Project Lead, Trellis Desk

Comments (4)

Sep 27 / 6:58pm

Trellis Desk 1.0.2 is now available

This update is recommended for all Trellis Desk users and includes several fixes that enhance the functionality and compatibility of your helpdesk.

  • New email parsing system for improved piping and POP3 support
  • Staff can now reply to tickets via email
  • A closed ticket will now automatically re-open if an email reply is received
  • Experimental support for language localization in incoming / outgoing emails
  • Various bug fixes

Trellis Desk 1.0.2 is free and can be downloaded through our website.

Trellis Desk 2.0 is in active development. Keep reading this blog for updates!

Comments (0)

Jul 13 / 12:02pm

July Company Updates

Hey all, it's been a long time since we've updated this blog but I'll try to post bi-monthly on what's happening at ACCORD5.  This post will be a quick re-cap of the last few months and what we have in store for the future.

As per Aaron's earlier blog post, we re-designed the company website - if you haven't checked it out recently, be sure to pay a visit.  The forums were also re-designed and are now running on bbPress, which is part of the Wordpress family.  The old forums are still viewable, but are on a archive only mode.

Remember all the language pack posts that were scattered around the forums? I have created a ACCORD5 Box.net folder for all of the Language Translations for Trellis Desk.  In the future, if you release a language translation I will add it to the Box.net folder so they are easily accessible and all in one central location.  In the future I am working on a guide to translating Trellis Desk.  In V2 it will be easier to translate the client side and the admin side.  To access the language translation folder please visit: http://www.box.net/td-language-packs

Along with the new website and forum designs, we have launched two Twitter.com accounts for ACCORD5 and Trellis Desk.  We manage these accounts using CoTweet, a powerful Twitter business client.  Be sure to follow @ACCORD5 and @TrellisDesk for the latest news and updates from our teams.

As always please be sure to tweet, e-mail, or post your questions and comments to us. We love your feedback.

Ryan P. Boyle
Customer Service Lead
http://accord5.com

Comments (7)

Apr 25 / 11:37am

Customer Center Issues

Hello ACCORD5 Customers,

Our Customer Center is currently experiencing some server issues.  We are working hard to get these issues corrected as soon as possible.  Until then, we encourage customers who have active tickets to frequently login and check their ticket status, as email notifications are not working at this time.

Thanks for your patience and understanding.

DJ Tarazona
Project Lead, Trellis Desk

Comments (0)

Apr 20 / 11:06pm

Website redesign

We've just rolled out a whole new look at ACCORD5.com! We went with a slightly more minimalistic approach this time around, but we still think the site looks as classy as ever. Please let us know if you encounter any bugs.

 Thanks!

 Aaron Draczynski
Creative Director
ACCORD5

Comments (7)

Mar 16 / 1:52pm

Trellis Desk, In Your Language?

Yes, it's true!  Trellis Desk ships default with the English Language (EN-US) -  but that doesn't mean you can't switch to your own language.  Over the past few months members of the forums have translated Trellis Desk to their language and released the files to the community so others can benefit from the translations.  We encourage users to translate Trellis Desk and improve upon existing translations.

A list of current available translations can be found here, and users looking for instructions on the language settings can look here.  In the near future I will be releasing a guide to the wiki on how to create your own translation for the Trellis Desk front end, and how to import / export existing translations to and from Trellis Desk.

Ryan P. Boyle
Customer Service Lead
http://accord5.com

Comments (1)

Mar 8 / 7:22pm

Trellis Desk 2.0: Departments Menu

Yes... you're seeing correctly.  Flags. :D

DJ Tarazona
Project Lead, Trellis Desk

Comments (7)

Mar 2 / 6:08pm

Trellis Desk 2.0: Edit Group Sneak Peak

We've been hard at work with Trellis Desk 2.0.  Here is another little sneak peak of the edit group page in the ACP.  As you can see, we've added inline help for options that may be confusing to users.  Just hover over the help icon and you get a beautiful tooltip.  We have also added more refined staff department permissions.

Enjoy!

DJ Tarazona
Project Lead, Trellis Desk

   
Click here to download:
Trellis_Desk_2.0_Edit_Group_Sn.zip (214 KB)

Comments (2)