For those of you who have been living under a rock (just kidding), or only subscribe to our blog and not
@ACCORD5 or
@TrellisDesk, Trellis Desk
1.0.3 Final and
2.0 Alpha 2 have been released.
Trellis Desk 1.0.3 brings along a few bug fixes only. Nothing too exciting, but we want to keep your experience as bug-free as possible. If you find any bugs or security vulnerabilities, please report them to our
Trac.
TD2 Alpha 2 is a major step from Alpha 1. I'm quite excited about this release because we are moving quickly to a fully functional help desk system again. There are a few areas that need to be completed for Alpha 3, such as languages and skin management, attachments, statistics and reports, etc; but most of the areas are complete. I'm very happy with the way ticket management turned out. The ticket filters work great, and now you can filter by flags, assigned tickets, and unassigned tickets.
Email notifications are now complete and fully support HTML emails. TD2 offers many more notification types (ticket assigned, moved, escalated, put on hold, etc) and staff users can each choose which type of notifications they would like to receive. Administrators can globally disable specific notification types in the notification settings. Even better, staff users can each choose if they would like receive notifications for only tickets assigned to themselves, tickets assigned to other staff, and/or unassigned tickets.
The knowledge base now has permissions for each category. I recall a request for an "internal" knowledge base that only staff could access. Now all you have to do is create a category and only allow your staff groups to access it. Staff can fully manage and view articles (as well as news / announcements) from within the ACP, unlike Trellis Desk 1.0 where you have to use the user-side to view articles and edit / delete comments.
The new anti-spam system has been completed. It allows the use of
Akismet,
PhpCatpcha, or
reCAPTCHA. Sub groups are now supported. You can have a user be a member of multiple groups and their permissions will be merged (a permission granting access takes priority). The ability to hide staff names from the user is now built-in. This is a per group setting. When enabled, the user will see the group name rather than the staff username.
So there you have a little preview of some of the features Trellis Desk 2 has to offer. For more information as well as a download link, read our
forum post. As always, please remember that Trellis Desk 2 is in its
alpha stages. That means any TD2 releases are
unsupported and expected to have bugs. These releases are
not ready for live / production use. However, I encourage you to download Alpha 2 and
help out with testing.
DJ Tarazona
Project Lead, Trellis Desk