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what we're up to at ACCORD5. 



April 25, 2009

Customer Center Issues

Hello ACCORD5 Customers,

Our Customer Center is currently experiencing some server issues.  We are working hard to get these issues corrected as soon as possible.  Until then, we encourage customers who have active tickets to frequently login and check their ticket status, as email notifications are not working at this time.

Thanks for your patience and understanding.

DJ Tarazona
Project Lead, Trellis Desk

Comments [0]

April 20, 2009

Website redesign

We've just rolled out a whole new look at ACCORD5.com! We went with a slightly more minimalistic approach this time around, but we still think the site looks as classy as ever. Please let us know if you encounter any bugs.
 
Thanks!
 
Aaron Draczynski
Creative Director
ACCORD5

Comments [6]

March 16, 2009

Trellis Desk, In Your Language?

Yes, it's true!  Trellis Desk ships default with the English Language (EN-US) -  but that doesn't mean you can't switch to your own language.  Over the past few months members of the forums have translated Trellis Desk to their language and released the files to the community so others can benefit from the translations.  We encourage users to translate Trellis Desk and improve upon existing translations.

A list of current available translations can be found here, and users looking for instructions on the language settings can look here.  In the near future I will be releasing a guide to the wiki on how to create your own translation for the Trellis Desk front end, and how to import / export existing translations to and from Trellis Desk.

Ryan P. Boyle
Customer Service Lead
http://accord5.com

Comments [0]

March 8, 2009

Trellis Desk 2.0: Departments Menu

Yes... you're seeing correctly.  Flags. :D

DJ Tarazona
Project Lead, Trellis Desk

Comments [7]

March 2, 2009

Trellis Desk 2.0: Edit Group Sneak Peak

We've been hard at work with Trellis Desk 2.0.  Here is another little sneak peak of the edit group page in the ACP.  As you can see, we've added inline help for options that may be confusing to users.  Just hover over the help icon and you get a beautiful tooltip.  We have also added more refined staff department permissions.

Enjoy!

DJ Tarazona
Project Lead, Trellis Desk

   
Click here to download:
Trellis_Desk_2.0_Edit_Group_Sn.zip (214 KB)

Comments [1]

March 1, 2009

Calling Prerelease Testers

Hey ACCORD5 Prerelease Testers,

Trellis Desk v1.0.1 has been released for testing!  Be sure to head on over to the forums and check it out.

DJ Tarazona
Project Lead, Trellis Desk

Comments [1]

February 10, 2009

We Hear You Trellis Desk Users!

Hey everyone,

I just wanted to let all the Trellis Desk users know that we do indeed hear all your feedback!  We read every single email that comes into our inboxes and frequently browse the forums.  While we are often times busy and cannot reply to every comment, rest assure that your feedback is indeed read and greatly appreciated.

With that being said... I want to let everyone know that Trellis Desk v1.0.1 is in the works.  We are working on fixing a number of "annoyances", bugs, etc.  And of course, there will be some new little features and tweaks to improve the Trellis Desk experience.

What about 2.0?  Well, 2.0 is still in the works as well.  However, it will be some time before a public release is available.  It's going to be a major overhaul from 1.0 which is why it takes time to complete.  I promise, it will be worth the wait!

'Til next time... :)

DJ Tarazona
Project Lead, Trellis Desk
ACCORD5
http://www.accord5.com/

Comments [3]

December 31, 2008

Happy New Year

I would like to wish everybody a Happy New Year, and hope the holidays went well for all.  We have some awesome things to work on in 2009, and always improving Trellis Desk based off your input, so please head over to the forums and share your feedback!  

Incase you didn't know we do have a bug tracker up online and a repository:


Just as a quick reminder, we are going to be back in action on January 2nd, if there is anything that needs urgent attention please feel free to e-mail me.

Ryan P. Boyle
Customer Service Lead

Comments [2]

December 3, 2008

The zipline...

"The zipline is an easy-to-use navigation system that zips you to wherever you need to be. Just pick a category, and you'll be presented with a list of relevant subcategories instantly -- no page refresh. Simply pick a subcategory, and you're on your way."

http://www.accord5.com/two/

The zipline, developed by Aaron has to be one of the best things available to the ACCORD5 developers. While I cannot reveal the details of my project just yet, let's just say that when you allow flexibility, you add lots of settings to the software. The zipline quickly allows you to be able to access any of these settings with just a couple of clicks and no page refresh.

Now that's a well designed concept......

Jose

Comments [0]

November 2, 2008

Wiki Refresh

Earlier you may have noted one of my posts with a teaser image with a new wiki theme, well that one on hold since the website got re-designed - it's purdy right? So here is the new wiki theme, matching the homepage and utilizing our same navigation structure. It's being heavily worked on so, expect to see a live demo preview around the end of November. Please share your comments and suggestions.



Ryan P. Boyle
Customer Service Lead
http://accord5.com


   
Click here to download:
Wiki_Refresh.zip (614 KB)

Comments [0]