five the ACCORD5 company blog

Aug 31 / 4:21pm

v2.0 Coming Along

Hey guys!

Just a little teaser of Trellis Desk v2.0...

http://www.sogonphp.com/movies/trellis/acp_reorder_priorities.mov

I tried to convert the movie to the proper format for Posterous, but the quality looked horrible.  I'll figure it out later.  And yes... that's custom priorities for tickets you are seeing. :)

More to come!

DJ Tarazona

Comments (3)

Aug 25 / 8:39pm

Future Documentation Updates?

I'm compiling a list of revisions for the Documentation area and would like some of our customer input so the team here can improve it! The first thing I am doing is "skinning" it so it fits in with the rest of Accord5 so the styles flow. Below is a teaser, of what I am beginning to work on:

As you can see the background is no longer white, and there is a white / gray gradient that is present underneath the title pages. Aside from the other small changes that you will see, the most important part is the actual content of the docs.

Not sure its applicable to do a survey yet, but for now if you could answer a few questions for us:
  • How often do you check / look at the documentation area?
  • Do you find the material in the documentation area helpful?
  • Would you like to see more video tutorials, diagrams, screen shots, or text based tutorials? If a combination, what type?
  • What material or aspect of Trellis Desk do you feel is lacking and / or missing from the documentation?

On top of those few questions, any errors or issues you have with the docs site please let me know!

Ryan P. Boyle
Customer Service Lead
http://accord5.com


Comments (1)

Aug 18 / 7:19pm

Welcome to our new blog

Hey everyone!

Welcome to our new company blog. Our old blog basically withered away due to neglect, so we've decided to try it again. We're taking a very laid-back, informal approach this time around; Posterous was selected as our platform of choice because posting to our blog is now as simple as firing off an email -- incredibly quick and easy -- so hopefully we'll update it frequently!

With our new blog, it is our intent to keep you informed on all things ACCORD5. We hope that you consider our posts to be insightful, educational, and fun.

See you around!

Aaron

Comments (3)