Trellis Desk 2.0 Preview Screencast
Hello Trellis Desk users,
We know a lot of you are eagerly awaiting Trellis Desk 2.0. An alpha release is expected within the next 3 weeks. We apologize for the prolonged development, however things are moving along steady (even if slightly slower than we had hoped). The wait will be worth it. In the meantime, check out this preview screencast.
I apologize for the quality. It's the best Vimeo would do with a free account. If you want to stream / download the original screencast, you can do so here (you'll need a fast internet connection for streaming, and the resolution / video size is pretty big).
Enjoy!
DJ Tarazona
Project Lead, Trellis Desk
15 comments
What about options for email notifications when a staff member replies to a ticket, whether it's a regular reply or staff only reply? This way you can see if someone in your department has already replied to the ticket or not, without having to log in.
Keep up the great work. I'm excited to try 2.0!
Is there any way of including extra fields that allow someone to include time start/stop on a per reply basis, and then add those up so a client can see a summary of time for themselves, as well as making billing a lot easier at the end of the month?
For clients that have a per problem contract, its not an issue really. But time tracking on problems would be a great addition to Trellis Desk.
